Focus on Behavioral Healthcare

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How was your last SURS audit?

Recently, a ThinkHealth member shared their audit experience and how using the practice management software helped them have a largely positive review.  "Overall, they said things went good," reported OrionNet President Clyde Wafford.  "They have some changes to make, plus I plan to make a few changes to ThinkHealth to help out with some processes."

Below are a few items members heard about the SURS audit.  More details were shared in the notice that went out to members:

1. Details were disclosed about signatures on the Progress Note and Prior Authorization, what SURS likes to see, what each team member had to do and what has to be put on the authorization form to be compliant.

2. SURS comments on electronic signatures and how they should be used.

3. How ThinkHealth can help on missing notes.

4. Process and requirements on billing Treatment Plan Development service.  When you should get the signatures, when it is appropriate to bill the service, etc.

5. Details that you need on the assessment form that most centers do not know.  What SURS looks for when they audit those forms.

6. Why you do not need to perform a Modification Request when you add additional staff to work with a client and the procedure you must follow.

7. Then there were general comments about things SURS wanted to see and how the system could   change some of their processes.  These included things that the center did not know such as amending a progress note, how it can be done and what are good procedures.

ThinkHealth members get major upgrade

Mark Your Calendar

March 29 - Serving Those Who Have Served:

An Emergency Summit on the Mental Health Needs of Oklahoma’s Veterans. Crossings Community Church,14600 N Portland Ave., Oklahoma City. Presented as part of NAMI Oklahoma’s 20th Annual Conference.            Read more.

Clyde Wafford, president of OrionNet Systems LLC, announced delivery of  Version 2 of the practice management software, ThinkHealth.  Behavioral Healthcare centers helped design the original software and provided ideas for the latest upgrade.

Among the upgrades  in ThinkHealth Version 2 are the following:

· Internet access using the same screens that are used with the in-office application

· One-click updating so that when changes are made there is no long install process

· Automatic client eligibility checking and electronic claims submission

· New scheduling section, expanded billing reports, and instant messaging

· Updates to make the system work with the new RVU units for children, the split family services, and the new Prior Authorization form

· In accordance with new state requirements, claims submitted with a diagnosis code now use the diagnosis cross reference field

· Five new contract areas for which centers can write notes and bill services: Community at Risk Services (CARS), Youth Services, TANF Services, Department of Corrections — Community Sentencing, Probation & Parole Mental Health, Probation & Parole Substance Abuse — and Private Pay options.

Through a member network, centers are encouraged to offer suggestions for improvements that will help their business grow.  Mr. Wafford said the upgrade  responds to user requests and changes made by OHCA.

That's one of the benefits of ThinkHealth membership:  The experience one member has is shared with other members and OrionNet to improve the system and the office practices.